--- title: Data Rights and Retention description: "Effective date: January 1, 2026 This page explains how individuals can exercise data rights and how long [Accept Mission](https://www.acceptmission.com/de/encyclopedia/accept-mission/) typically retains different categories of data. For broader context, see our Privacy Policy. ## 1) Who handles your request [Accept Mission](https://www.acceptmission.com/de/encyclopedia/accept-mission/)…" url: "https://www.acceptmission.com/de/knowledge/data-rights-and-retention/" updated: "2026-04-14" category: "Privacy & Data Protection" --- # Data Rights and Retention Effective date: January 1, 2026 This page explains how individuals can exercise data rights and how long [Accept Mission](https://www.acceptmission.com/de/encyclopedia/accept-mission/) typically retains different categories of data. For broader context, see our Privacy Policy. ## 1) Who handles your request [Accept Mission](https://www.acceptmission.com/de/encyclopedia/accept-mission/) is an innovation management platform used by companies and innovation teams. - [Mission](https://www.acceptmission.com/de/encyclopedia/mission/) content (Customer Data): The organization or person that owns the [Mission](https://www.acceptmission.com/de/encyclopedia/mission/) (the “Customer”) is the controller and decides how [Mission](https://www.acceptmission.com/de/encyclopedia/mission/) content is used, shared, retained, and deleted. - [Accept Mission](https://www.acceptmission.com/de/encyclopedia/accept-mission/) account, website, security, and billing data: [Accept Mission](https://www.acceptmission.com/de/encyclopedia/accept-mission/) is the controller for this operational data and can handle requests directly. If your request relates to content inside a specific [Mission](https://www.acceptmission.com/de/encyclopedia/mission/) (ideas, comments, attachments, votes, and similar), you may need to contact the [Mission](https://www.acceptmission.com/de/encyclopedia/mission/) owner. If you contact [Accept Mission](https://www.acceptmission.com/de/encyclopedia/accept-mission/), we will route the request when possible. ## 2) Your data rights Depending on your location and applicable law, you may be able to request: - Access: confirmation of whether we process your personal data and a copy of it. - Correction: fix inaccurate or incomplete data. - Deletion: delete personal data where conditions apply. Some data may need to be kept for legal obligations or security reasons. - Restriction: limit how data is processed in specific cases. - Objection: object to certain processing, including direct marketing. ## 3) How to submit a request Email: security@acceptmission.com To help us respond fast, include: - The email address associated with your account (or the email you used on our website forms). - The [Mission](https://www.acceptmission.com/de/encyclopedia/mission/) name or workspace URL (if your request concerns [Mission](https://www.acceptmission.com/de/encyclopedia/mission/) content). - The specific right you want to exercise (access, correction, deletion, restriction, objection). - What data you want us to focus on (account profile, support messages, billing, specific [Mission](https://www.acceptmission.com/de/encyclopedia/mission/) content). ## 4) Identity verification and response timing To protect users, we may request verification before we provide or delete data. We aim to respond within the timeframes required by applicable law. Under GDPR, organizations generally respond within one month for most requests (with limited exceptions). ## 5) Retention overview (typical periods) We keep personal data only as long as necessary for the purposes it was collected for, including legal, security, and operational needs. Below is a readable overview of typical retention by category. Actual retention can vary based on Customer settings, contract terms, legal requirements, and what you do in the Services. ### A) [Mission](https://www.acceptmission.com/de/encyclopedia/mission/) content (Customer Data) Examples: ideas, comments, attachments, votes, evaluation inputs, activity history inside a [Mission](https://www.acceptmission.com/de/encyclopedia/mission/) Typical retention: retained based on the Customer’s instructions and configuration. The Customer can delete or export this content. ### B) Account and profile data Examples: name, email, username, profile photo, role, account settings Typical retention: kept while your account is active. If you delete your account, we delete or anonymize account data in line with our policies and legal requirements. ### C) Support communications Examples: support tickets, chat transcripts, customer success communications Typical retention: retained to handle requests and improve service quality, then deleted or anonymized when no longer needed. ### D) Security and technical logs Examples: authentication logs, security events, diagnostic logs Typical retention: retained for a limited period to protect the Services, investigate incidents, and prevent abuse, then deleted or anonymized. ### E) Billing and financial records (paid plans) Examples: invoices, payment status, billing contacts Typical retention: retained as required by applicable tax and accounting obligations. ### F) Website analytics and cookie preferences Examples: website usage signals, cookie consent state Typical retention: varies by cookie type and your preferences. For details and cookie controls, see Cookies and Cookie Preferences: http://www.acceptmission.com/resources/cookies-cookie-preferences/ ### Additional note on longer retention and account deletion In some cases, [Accept Mission](https://www.acceptmission.com/de/encyclopedia/accept-mission/) may retain certain conversations and personal data for up to 6 years, unless your account is deleted. When an account is deleted, [Accept Mission](https://www.acceptmission.com/de/encyclopedia/accept-mission/) states it disposes of data within 60 days, in line with its policies and terms. ## 6) Limits and exceptions Some requests may be limited where: - A Customer is the controller for [Mission](https://www.acceptmission.com/de/encyclopedia/mission/) content and must approve or execute the change. - We must retain data to meet legal obligations, enforce agreements, or maintain security and auditability. If we cannot fulfill a request, we will explain why and provide next steps where applicable. ## 7) Contact For data rights requests or retention questions: [security@acceptmission.com](mailto:security@acceptmission.com)