FAQ2022-01-11T15:33:56+01:00

Frequently asked questions

View all FAQ’s about Accept Mission

FAQ

How is data encrypted?2022-01-14T14:21:53+01:00

We use the latest versions of Encryption TLS v1.3
Clusters are deployed behind proxies and are not visible to internet scanning. Transport Layer Security (TLS) encrypted communication from the Internet is provided in the default configuration (version 1.3). Accept Mission nodes run in isolated containers, configured according to the principle of least privilege, and with restrictions on system calls and allowed root operations. Accept Mission nodes communicate using TLS. Cluster data is encrypted at rest. API access is limited to Accept Mission APIs, and no remote access to the instance or container at the Linux level is allowed. Containers have no means of setting up communication with containers from another cluster.

We do not perform Internet-based penetration testing against production Accept Mission offerings, however, we do use third parties to perform application security assessments against the Accept Mission software components used to deliver these services.

Data transit

Data into servers
All the incoming connections towards our servers are required to be encrypted with industry standard SSL encryption. Latest SSL Labs report can be found here.

Data between our servers
Connections between our servers (i.e. web servers <-> databases) are encrypted via TLS v1.3 with a AES-256bit encryption method. Secrets such as database password, API secrets are encrypted using the same AES-256bit method.

Data out of our servers
Once the request is processed, the response is sent back using the same HTTPs SSL encrypted connection.

Read all of encryption in our Security Overview page

How is the security managed?2022-01-14T14:19:10+01:00

Security is one of the most vital parts in offering a cloud software solution to our clients. Securing sensitive data is central to our values at Accept Mission. This is why we have implemented rigorous security policies that we continue review, update and build upon. As organization and in the software solutions we deliver.

“We are Committed to Information Security and Privacy”

Accept Mission maintains a comprehensive information security program that includes appropriate technical and organizational measures designed to protect our customers’ cluster data against unauthorized access, modification, or deletion.

Security of Accept Mission overview

Where is the data stored?2022-01-14T14:16:36+01:00

All data of Accept Mission is stored in West Europe. Our solutions are built and stored in the Microsoft Azure Cloud Infrastructure. Enterprise customers can change the location of their database to a different location is that is required.

What can I customize?2021-12-27T14:14:32+01:00

We understand the importance of customization for any organization to make it fit their brand color and logo. This is why we offer organizations to add their own logo and name. custom colors, and styling, custom domain, and more.

Does Accept Mission integrate with other business applications?2021-12-27T13:38:03+01:00

Yes, Accept Mission integrates with all the most important business applications. Take a look at our product tour to find all our integrations within Accept Mission.

How can Accept Mission be so affordable?2021-12-27T13:38:10+01:00

Accept Mission’s vision is to accelerate the innovation mindset, skillset, and toolset for every company in the universe. The size of our market allows us to charge less per customer, thereby making the tools of innovation available to everyone.

What are my payment options?2021-12-27T13:38:36+01:00

You can use your credit card to pay for any plan. We offer annual and monthly payments, to view the prices please see our pricing page.

What language is Accept Mission available in?2022-01-03T09:11:59+01:00

Accept Mission is available in English and Dutch at the moment. However, would you prefer a different language? Let us know.

What kind of support does Accept Mission provide?2021-12-27T13:38:44+01:00

We offer fast email and chat support for paid accounts and prioritized help for Business and Enterprise customers, as defined in our Service Level Agreement. The Help Center is available for free on any plan.

Can Accept Mission handle large volumes of traffic?2021-12-27T14:23:02+01:00

Yes. Accept Mission workspaces scale automatically to handle millions of concurrent visits. All plans benefit from top-of-the-line Google Cloud page speeds – letting your people load and submit ideas without delays.

How long does it take to learn Accept Mission?2021-12-27T12:08:18+01:00

Read some customer reviews on our site to hear how easy it is.

We understand de importance of a user-friendly interface. We listen to our client’s needs and that is why Accept Mission is user-friendly. Furthermore, Accept Mission offers the option to start for free, This means that you can create a company within 2 minutes.

From there Accept Mission just explains itself. If you’re new to running innovation in your team, our ‘getting started’ and our academy will help you understand our platform quickly.

Can I cancel any time?2021-12-27T11:48:48+01:00

Yes, you can cancel subscriptions at any time. If you do, you’ll be downgraded to the Free plan immediately, where you can still collect ideas – just with fewer features.

Can I change my plan later?2021-12-27T11:26:09+01:00

With Accept Mission you are never locked into a plan that does not fit. You can add or remove users, change plans, and downgrade to the Free plan at any time.

Can I trial Accept Mission before paying?2021-12-24T16:18:21+01:00

Sure! Start your trial. You can test out our paid plans for free for up to 30 days, no credit card required. After that you can continue to use the free plan or contact us to extend your trial.

How do I get started?2021-12-27T11:26:24+01:00

Firstly, it takes a few easy steps to set up your account. After that, your account is created and you will be straightly put into Accept Mission’s environment where we guide you through our software to get you started right away.

Can you advise / help implementing idea management in my organization?2021-08-11T12:02:50+02:00

Yes, we can. Our consultants help organizations to be more successful and speed up the implementation process continuously. Contact us for more information about:

  • Training Accept Mission
  • Training Idea Management
  • Implementing Idea management in the organization
  • Idea Management Strategy Sprint
  • Innovation Strategy Sprint
  • Big challenge Program / Event

Implementation services or training is not necessary but you will be up to speed faster and will build a way of working based on experiences. Contact us for more information

Can you share a sample calculation for the costs per month?2020-05-09T19:15:28+02:00

Of course! This calculation is linked to the BASIC and the PRO plan. The free plan is limited to the amount of users and you will never pay for it.

Example BASIC:
Every month you pay the plan price of € 50. Included are 10 users. So if you do not go over the 10 active (logged in) users then you will never may more then this. For every active user above the 10 users you pay per active user € 5 extra on top of the €50. As easy as that. Just similar to most telephone subscriptions.  

Example BASIC:
Every month you pay the plan price of € 400. Included are 50 users. So if you do not go over the 10 active (logged in) users then you will never may more then this. For every active user above the 50 users you pay per active user € 8 extra on top of the €400. As easy as that. Just similar to most telephone subscriptions.  

That was easy right? Please contact us if you have any questions.

Which forms of payment do you accept?2019-01-02T12:18:55+01:00

We accept Visa, Mastercard & American Express.
Purchase Orders are available for contracts greater than €5,000.

Can I subscribe annually?2019-01-02T12:20:00+01:00

Yes, our annual plans are available for our team subscription level. You’ll get two months free and a guaranteed fixed cost, making it easier for you to fit this into your budget.

 

Can I upgrade or downgrade a plan at any time?2019-09-23T15:26:52+02:00

Yes, you can upgrade or downgrade a plan at any time. Your new plan will be automatically adjusted. When downgrading you will lose functionality. If you have any questions, please contact us.

Do I have to sign a long term contract?2019-09-23T15:27:41+02:00

No, Accept Mission is a month-to-month service. There are no long-term contracts and you can cancel hassle-free at any time.

How is the number of active users calculated?2019-09-23T15:33:26+02:00

In the professional subscription plan the costs are calculated based on active users. We believe that the honest and best way of paying for the Accept Mission platform should be based on actual usage. So, you DON’T pay per user but you DO pay per active user. An active user is a user who logged into the platform for your company. After each month we check the number of active users and charge those. This is as fair and honest as it could be.

Do you have pricing for educators?2019-01-02T12:23:30+01:00

Yes, please contact us for more information!

Do I have to supply my credit card for the personal account?2019-09-23T15:34:30+02:00

No, signing up for the personal account is completely free and doesn’t require a credit card.

What are the costs?2019-01-02T12:27:08+01:00

We offer our clients two pricing models: ‘Pay per mission’ and the ‘Pay per month’. Both models are based on the amount of active agents. For example, if you choose for pay per mission and invite 30 agents, and only 23 agents accept the mission, then the small model is enough for you.

Read more about the pricing plans

How do I sign up?2021-12-24T13:57:30+01:00

It’s really simple to sign up to Accept Mission. The only thing you have to do is click on the “Sign up” button at the top of the website. After completing your information you’ll be signed up and you can use Accept Mission right away!

We wish you many great ideas and results!

Team Accept Mission

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