--- title: Data Processing and Subprocessors description: "Effective date: January 1, 2026 This page describes how [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) B.V. (“[Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/)”) processes personal data on behalf of Customers, and which subprocessors are involved in service delivery. For contractual terms, including full details on processing instructions, audits, and…" url: "https://www.acceptmission.com/fr/knowledge/data-processing-and-subprocessors/" updated: "2026-04-16" category: "Privacy & Data Protection" --- # Data Processing and Subprocessors Effective date: January 1, 2026 This page describes how [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) B.V. (“[Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/)”) processes personal data on behalf of Customers, and which subprocessors are involved in service delivery. For contractual terms, including full details on processing instructions, audits, and security measures, refer to our Data Processing Addendum (DPA). ## 1) Roles and responsibilities ### Customer as controller The Customer determines the purposes and means of processing Customer Personal Data submitted to the platform, including which users have access, how long data is retained, and what content is collected. ### [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) as processor [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) processes Customer Personal Data on the Customer’s documented instructions to provide and secure the Services. ### Authorized users Authorized users act under the Customer’s authority. The Customer is responsible for ensuring authorized users have appropriate permissions and instructions. ## 2) Purpose and scope of processing [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) processes Customer Personal Data to deliver the innovation management platform and related services, including: - Hosting and storing Customer Personal Data within the platform. - Enabling platform functionality such as authentication, collaboration, and workflows. - Providing support and troubleshooting when requested by the Customer. - Securing the Services, preventing misuse, and maintaining reliability. The categories of personal data processed depend on what the Customer and authorized users submit to the platform and configure in their workspace. ## 3) Security and confidentiality [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) maintains technical and organizational measures designed to protect Customer Personal Data against unauthorized access, disclosure, alteration, and loss. These measures include access controls, least-privilege practices, encryption in transit and at rest, logging, incident response practices, and subprocessors review and contracting. Access to Customer Personal Data is restricted to personnel who need it to provide the Services and who are bound by confidentiality obligations. ## 4) Subprocessors [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) engages selected third-party service providers (“Subprocessors”) to support delivery, operation, and security of the Services. Subprocessors process Customer Personal Data only as necessary to provide their services and under data protection obligations. ### 4.1 Subprocessors used in service delivery #### Microsoft Azure Entity: Microsoft Ireland Operations Limited Purpose: Cloud hosting, infrastructure, database, and storage services Location/Region: West Europe (EEA) #### Microsoft 365 Entity: Microsoft Ireland Operations Limited Purpose: Internal productivity and business communications supporting service delivery Location/Region: European Economic Area (EEA) #### Microsoft Azure Foundry Entity: Microsoft Ireland Operations Limited Purpose: AI processing services used within the platform Location/Region: West Europe (EEA) #### Twilio SendGrid Entity: Twilio Inc. Purpose: Transactional email delivery Location/Region: EU data hosting as configured by [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) #### Intercom Entity: Intercom R&D Unlimited Company Purpose: Customer communication and support tooling Location/Region: EU data hosting as configured by [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) #### HubSpot Entity: HubSpot Ireland Limited Purpose: Customer relationship management Location/Region: EU data hosting as configured by [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) #### Stripe Entity: Stripe Payments Europe Limited Purpose: Payment processing Location/Region: European Economic Area (EEA) Note: Payment card data is processed directly by Stripe and is not stored within the [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) platform ### 4.2 Subprocessor changes [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) may update its subprocessors to reflect changes in service providers. Where required by applicable law, [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) provides notice of material changes. ## 5) International transfers outside the EU/EEA ### 5.1 Where data is processed [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) stores and processes Customer Personal Data in the EEA, including West Europe, and may use subprocessors that maintain operations outside the EEA depending on configuration and service delivery needs. ### 5.2 Transfer mechanisms and safeguards Where Customer Personal Data is transferred outside the EU/EEA, [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) uses appropriate safeguards consistent with applicable data protection law, including GDPR Chapter V transfer mechanisms. Where Standard Contractual Clauses are used, [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) can provide information about locations of processing, processing activities, categories of data, and additional safeguards, and can support transfer [Risk](https://www.acceptmission.com/fr/encyclopedia/risk/) assessment documentation as described in the DPA approach. ## 6) Assistance obligations [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/) assists Customers, taking into account the nature of processing and information available to [Accept Mission](https://www.acceptmission.com/fr/encyclopedia/accept-mission/), with: - Responding to requests from data subjects (for example access, deletion, export), where applicable and as directed by the Customer. - Supporting DPIAs and consultations with supervisory authorities where required, to the extent relevant to the Services. - Providing information necessary to demonstrate compliance and supporting audits in line with the DPA. ## 7) Deletion and return of Customer Personal Data Customer Personal Data is retained until the Customer deletes data in the platform or requests deletion or return at termination, subject to the DPA terms and applicable law. Customers can export their data in an industry standard format, and Customer Personal Data can be deleted upon request at termination or in line with internal retention policies and contractual obligations. ## 8) Contact For questions about data processing, subprocessors, or international transfers, contact: security@acceptmission.com.