--- title: SaaS Terms description: "Effective date: January 1, 2026 These SaaS Terms (the “Terms”) govern the subscription relationship for the [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) software platform and related services (the “Service”). They apply when a Customer subscribes to and uses the Service. If you are using…" url: "https://www.acceptmission.com/pt/knowledge/saas-terms/" updated: "2026-04-14" category: Legal --- # SaaS Terms Effective date: January 1, 2026 These SaaS Terms (the “Terms”) govern the subscription relationship for the [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) software platform and related services (the “Service”). They apply when a Customer subscribes to and uses the Service. If you are using only the public website, separate Website Terms of Use apply. If you are using the Service through an organization, your organization is the Customer and controls the workspace. By signing an Order Form, creating a paid workspace, or using the Service under a Customer subscription, you agree to these Terms. ## 1) Definitions - [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/): [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) B.V., a Dutch company based in Rotterdam, The Netherlands. - Customer: The entity or person that enters into an Order Form or otherwise subscribes to the Service. - Authorized Users: Individuals the Customer permits to access the Service under the Customer account. - Order Form: A document or online checkout that specifies subscription plan, term, pricing, and applicable limits. - Customer Data: Data, content, files, and materials submitted to the Service by Customer or Authorized Users. - Documentation: User guides and platform materials made available by [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/). - Subprocessors: Third parties engaged by [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) to support service delivery. - DPA: Data Processing Addendum governing processing of personal data where [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) acts as processor. ## 2) Scope of the Service [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) provides access to its innovation management platform, including platform features made available under the Customer’s plan, Documentation, and related support as described in these Terms and the applicable Order Form. ## 3) Which document governs (order of precedence) If multiple legal documents apply, they govern in the following order, unless explicitly stated otherwise: 1. Order Form (or online checkout confirmation) 2. These SaaS Terms 3. DPA (for personal data processing where [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) is a processor) 4. Security, support, and policy documents referenced by these Terms (for example support scope, acceptable use, or subprocessors notices) 5. Documentation (platform usage guidance) If there is a conflict, the higher item above controls. ## 4) Account ownership and administration The Customer is responsible for configuring the workspace, including inviting and removing Authorized Users, assigning roles, and setting permissions. The Customer is responsible for all activity under its account, including actions by Authorized Users. ## 5) Authorized Users Authorized Users must comply with these Terms and the Documentation. The Customer is responsible for ensuring Authorized Users have appropriate authority and training to use the Service. ## 6) Acceptable use The Customer and Authorized Users must not: - Access or use the Service in violation of law. - Attempt to bypass security controls, access unauthorized data, or interfere with the Service’s operation. - Introduce malware or abusive automated traffic. - Reverse engineer or attempt to extract source code, except where prohibited by law. - Use the Service to infringe intellectual [Property](https://www.acceptmission.com/pt/encyclopedia/property/) rights or process unlawful content. [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) may suspend access to protect the Service or other customers if misuse is suspected, and will take reasonable steps to notify the Customer. ## 7) Subscriptions, term, and renewal Subscriptions start on the effective date in the Order Form (or at purchase) and continue for the stated term. Renewal terms, if any, are stated in the Order Form or checkout. Plan limits (for example user seats, storage, or feature access) are defined by the selected plan and Order Form. ## 8) Fees, invoicing, and taxes The Customer will pay fees as stated in the Order Form. Fees are non-refundable except where required by law or explicitly stated in the Order Form. Taxes are excluded unless stated otherwise. The Customer is responsible for applicable taxes, duties, or similar governmental assessments, excluding taxes based on [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/)’s income. Late payments may result in suspension after reasonable notice. ## 9) Customer Data, ownership, and responsibilities ### Customer ownership Customer retains all rights to Customer Data. ### Customer responsibility Customer is responsible for the legality of Customer Data and for having the rights and permissions needed to submit it. ### Use of Customer Data [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) processes Customer Data only to provide, secure, and maintain the Service, and as described in the DPA. ## 10) Data protection and subprocessors Where [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) processes personal data on behalf of the Customer, [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) acts as a processor and the Customer acts as a controller. The DPA governs processing instructions, assistance obligations, security measures, subprocessors, and international transfers where applicable. [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) may use Subprocessors to provide the Service. Subprocessors are bound by contractual obligations consistent with these Terms and the DPA. ## 11) Security [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) maintains technical and organizational measures designed to protect the Service and Customer Data. Security measures include access controls, monitoring, secure development practices, and backup and recovery principles. No method of transmission or storage is completely secure. [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) does not guarantee absolute security, but applies safeguards designed to reduce [Risk](https://www.acceptmission.com/pt/encyclopedia/risk/). ## 12) Support Support scope depends on the Customer’s plan and Order Form. [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) provides a support channel for reporting issues and requesting assistance. [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) may set support hours, response targets, and supported channels by plan. Planned maintenance may occur and may temporarily affect availability. Where possible, maintenance is scheduled to reduce disruption. ## 13) Intellectual [Property](https://www.acceptmission.com/pt/encyclopedia/property/) ### [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) IP [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) retains all rights in and to the Service, Documentation, and related intellectual [Property](https://www.acceptmission.com/pt/encyclopedia/property/), including improvements and updates. ### License to Customer During the subscription term, [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) grants the Customer a limited, non-exclusive, non-transferable right to access and use the Service for the Customer’s internal business purposes, subject to these Terms and the Order Form. ### Feedback If the Customer provides feedback, [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) may use it without restriction or obligation, and without identifying the Customer, unless prohibited by law. ## 14) Confidentiality Each party may receive confidential information from the other. The receiving party will: - Use confidential information only to perform under these Terms. - Protect it with reasonable safeguards. - Limit access to personnel and advisors who need it and are bound by confidentiality obligations. Confidential information does not include information that is public through no fault of the receiving party, independently developed, or rightfully obtained from a third party without restriction. ## 15) Warranties and disclaimers [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) warrants that it will provide the Service in a professional and workmanlike manner consistent with generally accepted industry standards. Except as expressly stated, the Service is provided “as is” and “as available.” To the maximum extent permitted by law, [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) disclaims all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. ## 16) Limitation of liability To the maximum extent permitted by law: - Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data, arising out of or related to the Service or these Terms. - Each party’s total liability arising out of or related to these Terms is limited to the amounts paid or payable by the Customer to [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) under the applicable Order Form during the 12 months immediately before the event giving rise to the claim. These limitations do not apply to liability that cannot be limited under applicable law. ## 17) Indemnification ### Customer indemnity The Customer will indemnify and defend [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) from third-party claims arising from Customer Data or the Customer’s use of the Service in violation of these Terms, including claims that Customer Data infringes third-party rights. ### [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) indemnity [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) will indemnify and defend the Customer from third-party claims that the Service infringes third-party intellectual [Property](https://www.acceptmission.com/pt/encyclopedia/property/) rights. ### Process The indemnified party must promptly notify the indemnifying party and provide reasonable cooperation. The indemnifying party controls the defense and settlement, provided it does not admit liability or impose obligations on the indemnified party without written consent. ## 18) Suspension and termination ### Suspension [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) may suspend access if: - Payment is overdue and the Customer has been given reasonable notice. - Continued use poses a security [Risk](https://www.acceptmission.com/pt/encyclopedia/risk/). - The Customer materially violates these Terms. ### Termination Either party may terminate an Order Form for material breach if the breach is not cured within a reasonable cure period after written notice. Termination of an Order Form terminates the Customer’s access to the Service for that subscription unless otherwise stated. ## 19) Data return and deletion at termination Upon termination or expiration: - The Customer may export Customer Data using available export tools during the subscription term and, if applicable, a limited period after termination as specified by the plan or Order Form. - [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) will delete or de-identify Customer Data within a reasonable time after termination, subject to the DPA, legal obligations, and backup retention cycles. ## 20) Changes to the Service and Terms [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) may update the Service over time, including adding, changing, or removing features. If a change materially reduces core functionality of the subscribed plan, [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) will take reasonable steps to notify the Customer. [Accept Mission](https://www.acceptmission.com/pt/encyclopedia/accept-mission/) may update these Terms. Updated Terms apply from the stated effective date. If the Customer does not agree, the Customer’s remedy is to not renew, or to terminate as allowed under the applicable Order Form and law. ## 21) Governing law and jurisdiction These Terms are governed by the laws of The Netherlands. Disputes will be submitted to the competent courts in The Netherlands, unless mandatory law requires otherwise. ## 22) Contact Questions about these SaaS Terms, subscriptions, procurement, or security can be sent to: security@acceptmission.com.