Acceptable Use and Service Specific Terms

5 min read

0:00 5:33

Doc Summary

Effective date: January 1, 2026

These Acceptable Use and Service Specific Terms (“AUP”) define permitted and prohibited uses of the Accept Mission software platform and related services (the “Service”). This AUP applies to Customers and all authorized users accessing the Service.

If you do not follow this AUP, we may suspend or restrict access to protect the Service, customers, and users.

1) Core principles #

You must use the Service:

Lawfully and in line with applicable regulations
In a way that respects the rights and safety of others
Without compromising security, availability, or data integrity
Without attempting to access data that is not yours or not authorized

2) Prohibited uses of the Service #

You must not, and must not allow others to:

A) Illegal, harmful, or abusive activity #

Use the Service for unlawful activity or to promote unlawful activity.
Harass, threaten, defame, or target individuals or groups.
Discriminate or incite hatred or violence.
Use the Service to exploit or harm minors.

B) Security violations and unauthorized access #

Attempt to access accounts, workspaces, Missions, data, or systems you are not authorized to access.
Probe, scan, or test vulnerabilities without written permission from Accept Mission.
Bypass authentication, authorization, or access controls.
Introduce malware, ransomware, spyware, or malicious code.
Use the Service to facilitate phishing, credential theft, or fraud.

C) Service disruption and abuse #

Interfere with or disrupt the Service, including by denial-of-service behavior, excessive automation, or abusive traffic.
Use scraping or automated extraction that degrades performance, violates permissions, or circumvents rate limits.
Use the Service to generate or distribute spam.

D) Infringement and misuse of content #

Upload, share, or distribute content that infringes intellectual Property rights or confidentiality obligations.
Upload content you do not have the right to use or share.
Circumvent content access restrictions or export restrictions set by the Customer.

E) Misrepresentation #

Misrepresent your identity or affiliation.
Impersonate Accept Mission, another customer, another user, or a third party.

3) Customer Data and user content responsibilities #

The Service enables users to submit content such as ideas, comments, attachments, documents, links, and other materials (“Customer Data”).

Customers and authorized users are responsible for the legality, accuracy, and appropriateness of Customer Data they submit.
Customers are responsible for configuring permissions, roles, access policies, and retention settings in their workspace.
You must not upload highly sensitive personal data unless your organization has assessed and approved that use case and configured appropriate access controls.

4) AI features and AI assisted workflows #

The Service may include AI features (for example AI assistants that support enrichment, clustering, summarization, evaluation support, or insight generation).

A) Acceptable use for AI features #

You must not use AI features to:

Generate or facilitate wrongdoing, including fraud, phishing, hacking, or malware.
Generate targeted harassment, threats, or discrimination.
Create or distribute deceptive content intended to mislead others about identity, source, or authority.
Process personal data in a way that violates applicable law or your organization’s policies.

B) Input rules #

Do not submit personal data or confidential data into AI features unless your organization has authorized it and you have a valid business purpose.
Do not submit third-party confidential information unless you have the right to use it.

C) Output rules and human control #

AI output may be incorrect, incomplete, or misleading. You are responsible for reviewing outputs before using them for decisions, reports, evaluations, or external communications.

Customers remain responsible for evaluation decisions and governance. AI strengthens workflows but does not replace human judgment.

D) Attempts to compromise AI features #

You must not:

Attempt to bypass safety controls.
Attempt to extract system prompts, internal instructions, models, or training data.
Use AI features to infer or obtain personal data about others without authorization.

5) API terms and automation #

If the Customer uses APIs, integrations, or automation features, the following applies:

Use APIs only with valid credentials issued for the Customer workspace.
Do not share API keys publicly or embed them in client-side code.
Follow documented rate limits and usage limits.
Do not use the API to circumvent permissions, export restrictions, or access controls.
Do not reverse engineer the Service, attempt to derive source code, or attempt to replicate the Service using automated extraction.

We may throttle, suspend, or revoke API access if usage risks Service stability or violates this AUP.

6) Beta features, pilots, and previews #

From time to time, Accept Mission may offer beta features, previews, or pilots.

Beta features may change, have limited documentation, and may not be suitable for production use.
We may impose additional limits, monitoring, or access requirements for beta features.
We may discontinue beta features at any time.

If separate beta or pilot terms are provided for a specific program, those terms apply to that program.

7) Confidentiality and workspace access #

Do not share workspace content outside your organization or project unless permitted by the Customer’s settings and policies.
Do not attempt to access other customers’ workspaces or Missions.
Respect Customer confidentiality requirements and internal governance.

8) Enforcement, suspension, and reporting #

A) Enforcement #

If we believe there is a violation of this AUP or a security Risk, we may:

Restrict or suspend access to all or part of the Service
Remove or restrict access to content where necessary to protect the Service or users
Request corrective action before restoring access

We aim to take proportionate action based on severity and Risk.

B) Reporting misuse and security issues #

To report suspected misuse or a vulnerability, contact: [email protected]

9) Order of precedence for multiple terms #

If there is a conflict between documents, the following order applies unless a document explicitly states otherwise:

Order Form or written commercial agreement (if applicable)
SaaS Terms or Customer Agreement
This Acceptable Use and Service Specific Terms page
Any program specific terms for APIs, beta features, pilots, or previews

10) Updates to this AUP #

We may update this AUP to reflect changes in the Service, security requirements, or legal obligations. Updates will be posted with a new effective date.